Revolut Under Fire | Missing 10,000 CHF Sparks User Outrage

A customer is raising alarms over a missing CHF 10,000 transfer mishandled by Revolut for nearly three months. The international payment was rejected due to an error, leading to escalating concerns as regulators get involved but the money remains unreturned.

The Ongoing Situation

The individual attempted to send money to a Swiss bank account, but the transfer was rejected due to an incorrect account number. Although the beneficiary bank confirmed the transfer returned, the customer states they have yet to see the funds in their Revolut account. User comments reveal similar stories, adding to the alarm surrounding this issue.

Revolut's Stance

Revolut claims:

• "The funds left our system."

• "We are chasing our partner/correspondent banks."

• "Recalls are handled on a best-endeavors basis."

• "There is no guaranteed timeframe."

Despite promises, frustrated customers highlight a disconnect in communications. One commenter noted, "I think there is a disconnect between support at Revolut and the Bank of Lithuania case."

Regulatory Actions and Community Feedback

After months without help, the customer escalated the issue to the Bank of Lithuania, which accepted the case and opened a dispute procedure. Still, nothing has changed, prompting doubts over the effectiveness of regulatory oversight.

Customers discussing the issue on forums have shown mixed reactions:

• Skepticism of Support: Many insist that customer support has been unhelpful. One user advised another, "File a complaint with the banking regulator of your country of residence."

• Transaction Concerns: Users voiced anxiety about transferring large amounts, reflecting fears of potential blocks from Anti-Money Laundering reviews. One wrote, "I always transfer smaller amounts due to the constant transaction hold-ups."

• Regulatory Effectiveness Questioned: Comments also questioned if escalating to regulators leads to real change. A frustrated user asked, "Has escalation to regulators really made a difference?"

"What protection do Revolut customers actually have?"

Key Insights

• 🔴 10,000 CHF remains missing after three months.

• ⚠️ Many customers doubt Revolut’s support and responsiveness.

• 🔎 Community sentiment indicates a lack of trust in regulators' actions regarding financial disputes.

As the situation develops, continued scrutiny from both users and regulatory bodies seems inevitable. Customers with similar experiences are urged to share their stories to advocate for clearer policies and improved customer service strategies.

What’s Next for Revolut?

As pressure mounts, experts anticipate that Revolut's failure to resolve this issue quickly may result in slipping customer confidence. Without a swift resolution, it may need to revamp its support system to regain users’ trust. This incident serves as a stark reminder of the need for accountability in today’s banking and fintech sectors.