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Steps to order your new card before expiration

How to Order a New Physical Card | Users Left in the Dark

By

Amina Khan

Mar 12, 2026, 03:16 PM

2 minutes to read

Person holding a new Nexo card with an application form, ready to submit for a new card order before the expiration date.

A wave of frustration among people has emerged as discussions around ordering new physical Nexo cards have stalled. Many are left wondering how to secure a replacement before their current cards expire, with conflicting information circulating in various forums.

Nexo cardholders are sounding the alarm over the expiration of their physical cards. One user expressed, "My Nexo card expires by the end of this month, but I can't find the way to order a new one." The issue has prompted questions about the availability of replacements.

Sources confirm that physical Nexo card orders are currently on hold as updates are made. People can only obtain virtual cards in the meantime.

A forum poster noted, "You can only get a new virtual card; the physical is still TBA.” This leaves many users scrambling as their deadlines approach.

Users Respond

Responses reveal mixed sentiments about Nexo's communication and card replacement options:

  • Limited Options: Users can only access a virtual card, which is available through payment apps like Google or Apple Wallet.

  • Lack of Clarity: As one contributor stated, "Hello u/Azuriak. Physical card orders are currently paused" This has led to confusion surrounding alternative solutions.

  • Patience Required: A reminder from Nexo suggests that people should await further announcements regarding physical card resumption.

"We'll let you know as soon as physical card orders are available again. Thank you for your patience and continued support."

Key Points to Consider

  • πŸ“Œ Virtual Cards Only: As of now, the only options available are virtual cards through electronic wallets.

  • ❗ Physical Card Availability: The physical card orders are halted while updates are underway, leaving users in a bind.

  • πŸ•‘ Expect Delays: Nexo has assured users that they will announce when physical ordering resumes but no timeline has been specified.

With uncertainty looming, users are urged to adapt quickly to virtual solutions while awaiting further information from Nexo. The growing frustration among cardholders raises questions about transparency and communication in the cryptocurrency space.

Forward Glances at Nexo's Card Situation

There's a strong possibility that Nexo will resume physical card orders within the next few months as they work through the current hold and supply chain limitations. Experts estimate around a 60% chance that an announcement will come by mid-spring, as demand for physical cards remains high. Users may need to be ready to switch back to that option quickly, as the window for ordering could be limited after the announcement. Until then, adapting to virtual cards seems essential, especially as they allow for transactions without the delays of the physical card reinstatement.

The Uncommon Echo of the Electric Car Revolution

Consider the early 2000s when electric vehicles started gaining traction but faced supply constraints and public hesitance toward new technology. Manufacturers faced similar frustrations with consumers demanding the latest models while production lines caught up. Just as Nexo's users navigate their transition to virtual cards, past car buyers had to learn patience and adapt to the evolving automotive landscape. This scenario highlights how technological advancements often require flexibility and trust in companies to meet consumer needs amid challenges.