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After 6 years, users still waiting to migrate on mainnet

Frustration Grows | Six-Year Wait for Crypto Migration Intensifies

By

David O'Connor

May 16, 2026, 03:19 AM

Edited By

Sophia Kim

Updated

May 18, 2026, 04:52 PM

2 minutes to read

A user looking frustrated while waiting for mainnet migration support on their computer, surrounded by support tickets

A rising tide of discontent is sweeping through the crypto community as users voice their frustrations over a six-year wait to migrate to the mainnet. Many are sharing their hardships, demanding better communication and support from the project's team.

Users Share Their Migration Struggles

The conversation continues to flow on various forums. One individual remarked, "Still waiting on step 9 'in queue' for years. A co-worker who started a year ago has already received their first migration, while I haven’t gotten mine!" Another user harshly criticized the situation, calling the team a "joke" and expressing disappointment over the prolonged delays.

The KYC Bottleneck

The KYC (Know Your Customer) processing issues remain a significant headache for users. A commenter described their ordeal, stating, "I applied for decentralized KYC in 2023 but only got approved in 2025. Now my status is back to Tentative without any explanation!" This leaves many in the dark about their migration status.

Support System Complaints

The topic of ineffective support remains a critical issue. Complaints have surfaced about the support system, with one individual noting, "The mods tell pioneers that each time you send a new ticket, it puts you at the end of the line." This has intensified frustrations among users who seek timely help but feel ignored.

Mixed Experiences in Migrations

Experiences with migrations vary widely, adding to the community’s discontent. While some claim to have successfully migrated, others feel abandoned. One user stated, "I’ve already had two migrations," contrasting sharply with comments from those still waiting.

"The Pi devs are useless morons; anyone with a few brain cells could automate this," commented another, showing the exasperation felt by many.

Ongoing Concerns and Community Sentiment

As discussions proliferate, three main themes emerge from the community:

  • Lengthy Wait Times: Many users share stories of delays, with a sense of disbelief over the waiting periods.

  • Support Questions: An ongoing dialogue about the support system's inefficiency reveals a strong desire for better communication solutions.

  • Technical Confusion: Numerous participants seek clarity on KYC processes and the two-factor authentication requirement for migration.

Key Insights

  • ⚠️ Users criticize support accessibility, claiming responses are too slow.

  • πŸ”‘ Delays in KYC processes lead to distrust, complicating user experiences.

  • 🀝 Many individuals rally around shared frustrations, showing camaraderie in their struggles.

What Lies Ahead for Users and the Platform

The pressure is on for the project to tackle these pressing issues. As user dissatisfaction grows, experts predict that there may soon be improved communication from support teams. Users crave assurance that KYC mishaps will be resolved, especially as they ponder what this means for future migrations.

Historical Lessons from Past Tech Fails

This situation mirrors challenges faced in the tech industry historically. The current state of migration reminds many of the dot-com bubble, where demand often surpassed technological capability. As 2026 progresses, how will the platform respond to this mounting pressure for change?